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  • Toluna Review| Toluna Scam? The Truth!

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    Toluna Review: At A Glance

    Toluna is an online survey and polling site. Corporate clients can contract to have Toluna administer surveys to a certain number of users. Additionally individuals can post their own questions to get the opinions of other members. Toluna members earn points that can be redeemed for various prizes, and are entered in a monthly cash drawing when they participate in surveys.

    Toluna on the Net

    official website for Toluna:   http://us.toluna.com.

    Toluna Review: A Closer Look

    Clients: Asking people to take surveys for you is a great way to get information concerning their opinions about a particular product, company, or even their spending habits. When you contract with Toluna, you get the added benefit of not having to conduct those surveys yourself. You also get the benefit of receiving honest answers from people who like to tell you what they think.

    Survey-Takers: You’re probably reading this Toluna review because you want to know if you can actually make money on the site.Toluna When you complete qualifying surveys for Toluna, you are entered in a monthly drawing for $4,500. You also earn points that can be redeemed for another chance to win a cash drawing, gift cards, or a cash reward.

    Toluna Review: Fees and Guarantees

    Clients: The cost per survey varies on the number of questions you’d like to ask, how many people you want to respond and the particular demographic you want respondents pulled from. Please contact Toluna’s corporate site for more pricing information.

    Survey-Takers: There is no cost for joining Toluna or for participating in any of its programs. You do not have to give them any payment information. Likewise, Toluna does not guarantee how much how you will earn. They sometimes have surveys that they need only a specific demographic to answer and so your earning may be limited. Toluna does tell you how many points you will earn for each qualifying survey taken.

    Toluna a Scam?

    Some people are happy with Toluna; others claim it’s a scam. The main reason that people are talking about Toluna scam is that the site seems to inconvenience people with their demographic and payment policies. Did you notice how I kept talking about “qualifying” surveys?

    One of the main problems seems to be that Toluna lets you take a survey, or most of a survey, before telling you if you qualify for it or not.

    The result is that a person can spend their time taking the survey are then not rewarded for it. Understandably, this makes people feel that there is a Toluna scam.

    Another possible reason people claim Toluna is a scam is because there seems to be a long delay in receiving your rewards for points already turned in. Some people say they never got their reward. Our advice is, as always, to be cautious when using this site and to remember that Toluna makes no guarantees as to how much you will make.

    If you have any experience with Toluna, we welcome your comments and thoughts below.


    Sincerely,

    Rich Riley
    "Helping People Make Better Decisions Through Better Information"

    NOTE: If you are seriously looking for legitimate ways to generate income and build a successful online business, I STRONGLY RECOMMEND you click here and discover this prosperity formula .
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    18 Responses to Toluna Review| Toluna Scam? The Truth!

    1. Lin says:

      I am disappointed with Toluna as lately I seem to be completing a good part of a survey & then get screened out, my reward for answering much of the survey is an entry onto their prize draw. Any questions other than yr basics about yourself should have some points credited or it is just not worth doing them. I an going to cash out what points I already have & close the account unless they fix it.

    2. Pat says:

      I joined Toluna a couple of days ago via a link on another site. Since then I have been sent well over a dozen surveys, all of which were either closed or I failed to qualify for. I have therefore done a search and what I read here seems to confirm my suspicions so I will cancel my membership as it looks like far to much hassle for uncertain rewards. I am a member of several other survey sites, including Valued Opinions (my favourite) My Survey, You Gov, Global Test Market, Mingle and Ipsos so I am used to being screened out from time to time, but at least these companies always pay up promptly.

    3. Ian Wilson says:

      I have just recently had my account blocked by Toluna when I have amassed over 1,000,000 points since doing surveys since June 2012.
      They stated that they have discovered that some data is inaccurate and quoted their T@C’s.
      This is totally unethical and unfair and at worse if there were some surveys that failed a quality check the points for them should have been forfeited not all of my points.
      I carried out these surveys in good faith and am gutted by Toluna’s behavior as I believe this is a tactic to just not pay.
      I have also had no reply to my emails.
      My recommendation is to stay away from this company as you will be wasting your time and energy on a totally unethical company

      • An absolute scam, i have spent hours doing surveys, i get more than 55 per cent through to be told i’m not suitable for this survey, so basically iv’e wasted my time for nothing and they have gathered all the info for free, and a 6000 point survey then goes to a 100 point survey ? a rather large difference don’t you think, i don’t think iv’e earned anything yet?????

    4. Frustrated says:

      I have been waiting on Amazon vouchers from Toluna since November 2012. I have lost count of the amount of emails that I have sent to their “support team” – a misnomer if ever there was one!
      It’s just exceptionally frustrating and as far as I’m concerned, it’s tantamount to theft; Toluna will award points that can be exchanged for vouchers upon completion of their surveys, yet when it comes to payment, they suddenly have problems processing claims. Apart from the vouchers I’m waiting on, I currently have approximately 127,000 points currently banked. My intention (and I can’t wait!) is to get that amount to 160K, cash in those points (hopefully) for vouchers, and then unsubscribe.
      My advice to anyone thinking of joining this sham of an outfit, would be to avoid them and instead sign up to Valued Opinions or GlobalTestMarket – at least they deliver payment when payment is due!

      • Debbie says:

        THANK YOU SO VERY MUCH FOR YOUR OPINION ON THIS COMPANY. I WAS SENT A LINK BY A FRIEND TO JOIN SIGNITURE SURVEYS AND THEY HAVE A LINK TO THIS COMPANY ALSO. I AM SIGHT IMPAIRED AND HANDICAPPED SO MY FRIEND THOUGHT THAT I COULD MAKE SOME CASH THIS WAY TO HELP WITH MY ONGOING NEEDS. MY HUSBAND GETS FRUSTRATED WITH ME BECAUSE I SIGN UP WITH COMPANIES THINKING I CAN MAKE MONEY BY ANSWERING SURVEYS OR HELP OUT IN ANY WAY TO FIND OUT I AM BEING SCAMED IN THE LONG RUN AND IT TAKES HIM HOURS, SOMETIMES MONTHS TO UNDO WHAT I’VE GOTTEN MYSELF INTO. I DID COME HERE TO GET THE REAL ANSWER OF WHAT I WOULD BE GETTING INTO, AND I THINK YOU ALL ARE MY ANGELS! I WON’T SIGN UP WITH EITHER COMPANY BECAUSE IT LOOKS LIKE I COULD END UP GETTING INTO TROUBLE WITH BOTH.
        I AM ON A VERY LOW FIXED INCOME, $200. A MONTH, WHICH DOESN’T GO FAR AT ALL, BETWEEN OTC DRUGS THAT PERSCRIPTION PLAN DOESN’T COVER AND CLOTHES GETTING RUINED FROM A BRACE THAT I WEAR, IT’S A PICK AND CHOOSE WHAT IS MOST IMPORTANT MOST MONTHS.
        ALSO KNOWING I WOULD NEVER BE ABLE TO AFFORD A SERVICE DOG, THESE ARE WHY I WANTED TO GET INVOLVED WITH ANSWERING SURVEYS. I GUESS ALONG WITH EVERYONE ELSE, THERE’S NO RIGHT ANSWER.
        WELL, THIS ONE IS, NOT GETTING INVOLVED WITH THIS COMPANY! THANK YOU SO MUCH FOR YOUR OPINION AGAIN. AND EVERYONE ELSE FOR THAT MATTER! ALSO RICH RILEY FOR TAKING THE TIME TO WRITE ABOUT THIS! BLESS YOU ALL!!

    5. Marc Turner says:

      This company act in an underhanded and unfair way in the following instances :
      1) They deduct points from your account after a set period if you have not used them and don’t tell you of this before it happens.
      2) They will ask you fill out the surveys to the last screen and then confirm you have not been selected to provide information. ie they have the survey completed but do NOT award any points.
      3) The worst thing is that when you do claim your vouchers you will have to wait for weeks whereas most companies just let you have them immediately by email. These can take 8 weeeks or more and the customer services do not give a damn.

      Conclusion : choose another survey company if you want better service.

    6. lisa says:

      hi i have been a member of toluna for about a year now and have completed lots of surveys and in July i requested vouchers worth £60 then in August i requested another £15 worth of vouchers and still havent recieved any and we are in November now. i have worked really hard to save these up for christmas for the children and am not happy at the treatment i have recieved. i have sent them numerous messages and they just say passed on to relevant department also i have sent one to head office in France with no reply. i like doing the surveys and the site just wish they would send the reward.

    7. nabanita says:

      This site has become such a cheat! I have been a survey taker for a long time at this site. It is not for earnings – how much do you earn any way – may be $70 /year?

      But I am finding weired issues too. I got an email for a two week ailment diary survey which is supposed to pay 28000 points. Logged in for two weeks and completed each day- the last day- I cannot log in to Toluna any more.
      I requested password and found that I was entering the correct one. When I wrote to Toluna, they replied that my account has been violated and earnings forfeited because I was not taking enough time to complete surveys! I believe they are doing one of two things – avoiding payments/ taking minority survey takers off their list.

      I am planning to complain to BBB unless I get a detailed report of survey time expected and my time to complete. Most of the time if they say 20 min, the surveys take a good 30 min BTW!

    8. James Geddie says:

      Having taken about 20 or 30 Toluna surveys I thought I would just find out how much I had earned so I logged in to my account, or at least I tried to. Each time I put in my username and password “Incorrect username or password” came up even though I new the details I’d entered were correct. So I used the “Forgot your password” tab and a little later in return from Toluna I got my password, which just happened to be the same password I had tried already. This continued to happen 5 or 6 times so I emailed them explaining the problem, they emailed me back with the opening line “Please Log in to your account …… Mm, clearly the recipient at Toluna had not understood that I couldn’t log in to my account so I sent another email explaining why I couldn’t log in to my account. Guess what Toluna replied? Correct “Please Log in to your account …… This was repeated four or five times before I got the reply “Please use the contact us button at the bottom of the page on our website, first log in to your account”.

      This nonsense had been going on for weeks when I finally received the message “If this problem persists you may have to open a new account and your balance will be transferred”. Progress? Well no. Their next email in response to my agreement to set up a new account was really informative “Thank you for contacting us, from now on you can reply to this email regarding your login issue. As far as we can gather from your complaint, you are unable to login. Please find enclosed your login details: and guess what these were, yes right again the log in details I couldn’t log in with.

      Well from here it doesn’t get any better but I have neither the time nor the patience to explain all the nonsense replies “We can’t find anything wrong”, “You should be able to log in”, “I’m waiting for our technical department to get back to me”. Suffice it to say that months later I have got nowhere.
      Is Toluna a scam? In my opinion defiantly yes. I don’t believe anyone can be as genuinely stupid to write the emails I received, it can only be a deliberate method of Toluna prevaricating to such an extent that people just give up in frustration and then they don’t have to pay out for surveys. Don’t waste a minute of your time Toluna.

    9. Rick says:

      Toluna gets rich while they give the shaft to the survey takers. One time I threatened them with a class action law suit because after taking a 45 minute survey, they tell me I am not qualified. They quickly responded to my angry and told me that they would pay me the $15.00 for the survey. They didn’t!

      If you think taking a 45 minute survey is worth less than 25 cents, then Toluna is for you. But be warned, you may not qualify for the survey that you have already taken.

    10. Paul Moore says:

      I had 25000 points and need to get to 30000 to be able to claim a £15 Amazon voucher. I had done enough surveys to make the 30000, but these points had not been added to my account as the ‘project’ was still ‘open’. I went away for 2 weeks and on my return I find that I now have 55000 points but need 80000 to get my £15 Amazon voucher with all the outstanding points having been added! I also notice that the surveys available are only offering the same number of points per survey which means I would have to do a hell of a lot more surveys before I get to 80000. By then I am sure the time limit on a lot of my existing points will have been reached and they will therefore be cancelled. I have had no comunication from Toluna to explain this sudden change with is even more annoying. Who said ‘SCAM’!!!

      Paul Moore

    11. chandan says:

      Hey i am a regular user of toluna and got 5-6 times payment from them so i don’t think that toluna is a scam infact along with globaltestmarket they are the top survey based website in the world .

    12. Angela says:

      I won the prize draw with Toluna in March 2012, and been a member for a few years, so genuine members can win. Sadly not had my prize yet, now in July and keep getting told the process takes a while, yet they had my bank details in April.

    13. Michael says:

      They are definitely a scam. Despite what the letter writer from the company asserts, there are not just a few questions before you are “disqualified” for the surveys. There are dozens of pages of questions that are obviously an actual survey, they take ages. Then you are disqualified. Get they the data, you get the shaft.

      It takes weeks to months for surveys to be “closed” and you get awarded the points. Then it takes months and months to get your pathetic rewards if you ever do. Mostly likely you never do.

      There is no proof that anyone, ever wins their “sweepstakes.”

      They also have replaced most of the real rewards with make believe toy rewards (cute little icons) that they encourage you to give to the other suckers on the sites. Because one of the pretend rewards might, possibly, maybe someday become a real (non-specific) reward of some kind. Maybe.

      The email account associated with my Toluna account was flooded with spam within a week of performing their surveys.

      They are obviously making tons of money, but their users are being used horribly.

      I’ve been a member of several other reward/survey sites for sometime now and yes, they are a lot of survey taking. But I can earn actual monetary rewards or gift certificates or hotel points (Hilton) for example. They are real and they come in a timely manner.

      Toluna IS a major rip off.

    14. Harassed says:

      I was a member of Toluna for a year when I started to be harassed by another member who accused me of being a member of a “gay agenda”. I reported this member to Toluna moderators. They told me to offer him a goodwill gesture. He continued to harass me, and the next day my account along with this other member’s was deleted. So as a result of being harassed they not only deleted my account but are refusing to pay me $20 they owe me.

      If you look at their boards, there are always complaints from members asking where their missing points are, why they haven’t received their voucher long after the maximum waiting period, etc. Their surveys pay very little for the amount of time they take, they sometimes ask a fair number of questions before they disqualify you (although they’ve gotten better), and you’re lucky if you qualify for any survey that pays even the equivalent of $1.

    15. Dear Mr. Riley,

      I work for Toluna and I would like to share with you some information about the way we work as well as the way major market research companies’ work in general.

      We are paid by our clients when “respondents” qualify and finish a survey which means when they were placed in the right demographic target group our clients were looking for and when they have completed the full questionnaire. Market research agencies always look for very specific groups and specific samples in order to make their analysis valuable from a methodology stand point. This is the reason why each survey starts with questions that identify if respondents are part of the target groups selected. There can be up to 5 or 10 of these questions, sometimes more; however we try to convince our clients to reduce the number of these questions because we know it is a source of frustration for our users.

      Regarding the points that are offered to panelists for their time – these are only given to those who “qualify” and complete the full survey. In order to know who has completed a survey we have various tracking systems and quality processes in place. To effectively credit the points to respondents 3 things must take place: We must wait for the survey to reach the number of responses ordered; the client must confirm certain information to us; and the quality control process (verifying the answers) must be completed. This validation process can take between 1 and several weeks.

      I hope this clarifies a bit how our business operates, why users may be impacted as a result, and why we may ask them to be patient.

      Best regards,

      Laurent Sabouret
      Panel director
      Toluna

      • a few days ago i recieved a survey invitation from toluna it was supposed to be 60 minutes long,well i filled out over 45 minutes and their page got stuck i sent them several emails only to have them do nothing ,not the first time,not the way to run a company.

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